Choosing Wisely: Exploring Bupa’s Health Insurance Claim Process

top health insurance

In today’s world, health insurance is no longer a luxury, but a necessity. A medical emergency can arise at any time, and without proper health insurance, it can quickly become a financial nightmare. One of the most trusted names in the world of health insurance is Bupa. 

With over 70 years of experience, Bupa has become a household name, offering comprehensive and tailor-made plans to suit the needs of every individual. In this article, we’ll explore Bupa’s health insurance claim settlement ratio process, providing you with valuable insights that you need to know before making a decision.

Before we delve into Bupa’s claims process, let’s take a quick look at why top health insurance is essential. In today’s world, healthcare costs are sky-high and rising with every passing day. An unexpected medical emergency can cause financial distress, and without proper health insurance, it can become difficult to pay for medical expenses. With rising awareness about the importance of health insurance, there has been a surge in the number of health insurance providers in recent times. However, it is crucial to choose the right provider for you. This is where Bupa comes in.

Bupa is a leading health insurance provider that offers comprehensive health insurance plans that cater to the needs of individuals and families alike. Bupa’s plans cover a range of medical expenses, including hospitalization, medical consultation fees, diagnostic tests, and even drugs prescribed by the treating physician. Moreover, Bupa also offers several value-added services, such as online consultations with doctors, health check-ups, and even discounts on gym memberships.

Now that we have an understanding of why health insurance is essential and what Bupa offers, let’s take a closer look at Bupa’s claims process.

Bupa’s Health Insurance Claim Process

Bupa aims to make the claims process as simple and hassle-free as possible. Here’s a step-by-step guide to Bupa’s claims process:

Step 1: Notification of a Claim

The first step to making a claim is to notify Bupa of the same. Bupa offers several channels through which you can notify them of a claim. You can call their customer service helpline number, send an email, or even log into their website and register the claim online. Once your claim is registered, you’ll receive a claim reference number, which you need to keep handy throughout the process.

Step 2: Documentation

Once your claim is registered, you’ll need to submit all the relevant documentation to Bupa. The documentation required may vary depending on the nature of your claim. For instance, if you’re claiming for hospitalization expenses, you’ll need to provide the hospitalization bills, discharge summary, and prescriptions, among others. If you’re claiming for diagnostic tests, you’ll need to provide the reports of the tests, along with the prescription. Similarly, if you’re claiming for consultation fees, you’ll need to provide the bills issued by the treating physician. It is essential to ensure that the documents you submit are complete and accurate, as any discrepancies can lead to delays in the settlement of your claim.

Step 3: Processing of the Claim

Once your claim documents are submitted, Bupa will begin the process of assessing your claim. Bupa aims to process all claims within 14 working days from the date of receipt of all the relevant documents. However, this may vary based on the nature of the claim and the extent of documentation required. Bupa has a team of claims specialists who will review your documents and process your claim accordingly.

Step 4: Approval and Payment of the Claim

Once your claim is processed, Bupa will communicate the outcome to you, either through email, SMS or phone call. If your claim is approved, Bupa will settle the same with you. Bupa offers several modes of payment, such as direct credit to your bank account, payment via cheques or even providing you with a reimbursement of the expenses incurred.

Step 5: Rejection of the Claim

In case your claim is rejected, Bupa will provide you with a detailed explanation of the reasons for the rejection. If you’re not satisfied with the reasons given, you can raise the issue with Bupa’s grievance redressal team. Bupa aims to resolve all grievances within 30 working days from the date of receipt of the complaint.

Bupa’s Health Insurance Claim Settlement Ratio

One of the critical factors to consider while choosing Bupa health insurance provider is its claim settlement ratio. Claim settlement ratio denotes the percentage of claims that an insurance company settles as compared to the total claims received. A higher claim settlement ratio indicates a higher probability of the insurance provider settling a claim in case of an emergency.

Bupa has an impressive claim settlement ratio, with 89% of claims settled within 15 days of claim intimation. Moreover, Bupa has a network of over 8,000 hospitals across India, which enables cashless hospitalization, providing customers with a hassle-free experience.


In conclusion, health insurance is no longer a luxury, but a necessity in today’s world. Bupa is a trusted name in the world of health insurance, offering comprehensive and tailor-made plans to cater to the needs of individuals and families alike. Bupa’s claims process is simple and hassle-free, with a team of claims specialists who work towards ensuring that all claims are settled in a timely and efficient manner. Bupa’s impressive claim settlement ratio is a testament to its commitment towards providing top-notch services to its customers. With Bupa, you can rest assured that any medical emergency will be taken care of, giving you the peace of mind you need.


Please enter your comment!
Please enter your name here